Well, the eagerness to enjoy the doorstep services in Delhi people seems really high whereas govt and administration catering the services seem to lack at planning and execution.
The Chief Minister’s “home delivery” of 40 government services did not facilitate services at every doorstep on the very first day.
As per the data released by the government, 20,000 plus people dialled the number for services in which only 1,200 got access to the call centre and only 369 appointments were fixed. At the end of the day, the team was able to collect documents for different services for 7 residents of Delhi.
Certainly, the government need more phone lines and operators to deal with multiple calls and provide services with full potential.
Govt said “There were as many as 21,000 attempted calls on the helpline number 1076 which were unable to connect due to heavy traffic,” and specified that the user who accessed the call centre but failed to speak to anyone will receive a callback.
Under the new doorstep services launched by Delhi Chief Minister, people residing in his state will get home deliveries for driving licences, vehicle registration papers, water connection services and many others with the minimum charge of Rs 50 for each service. The govt agents or ‘mobile sahayaks’ will collect the document of an applicant from home and delivery of the final document will be either person-to-person or by POs.
Mr Kejriwal was happy with the response of the new scheme and govt even shared that Chief Minister was ” looking at the data every hour” and closely observing the service.
It is shared that the govt will stretch the number of operators from 40 to 80 and the number of phone lines from 50 to 120 from Tuesday.
The Delhi government has enrolled a private company, VFS Global, to facilitate the services for the new scheme. The VFS Global informed that they have five executives for each of Delhi’s 11 districts and planning to have 25,000 facilitators more to enhance the potential.
One has to dial a phone number (1076) to register an appointment for a service which will be available for 24×7 whereas appointment slots will be between 8 am and 10 pm.